What is a Virtual Phone Number?
The best way to understand a virtual phone number is to look at it from a customer’s perspective: a person dials a local or toll-free number, but the call is actually forwarded to a mobile phone, office line, or call center designated by the account holder. A virtual phone number allows you to appear to have a local presence, whether you’re on the other side of the street or the other side of the world.
Sometimes referred to as call hunting, follow the sun, or find me/follow me, a virtual phone number is a business strategy that can help you extend your brand to a national or international presence without needing to open multiple offices or hiring staff in other locales.
No one wants unnecessary obstacles or roadblocks to attracting new business. Your company will provide a signal of credibility, even though customers have no idea that you are using a virtual phone number to forward your calls to any location you want.
Is a Virtual Phone Number Right for You?
If you are looking to expand your business to another city or country, then a toll-free, virtual phone number is for you. By integrating your toll-free virtual phone number with advanced features like hosted PBX, sequential and simultaneous call forwarding, call recording, and time/day call routing, the operation of a multinational phone line becomes that much easier. The use of a smart toll-free number or local number has proven effective for a diverse collection of industries, like marketing and creative agencies, eCommerce-based businesses, airlines, hotels, resorts, travel agencies, government agencies, call centers, and non-profit organizations. A virtual phone number is a great tool for quality control and maximizing cost savings. By centralizing customer care and sales to a single location, the logistics of running an international call center are that much easier.